What information do we collect about you?
When you visit our website, we may collect certain information through cookies and analytics technologies, subject to your consent where required by applicable law.
The information we may collect includes:
- Information about your use of the website, such as pages visited, time spent on the website and interactions with content
- Technical information about your device, browser and operating system
- Approximate geographic location (country, region or city)
- Cookie identifiers and analytics data
We do not knowingly collect sensitive personal data through this website.
How do we collect such information?
We collect information in the following ways:
Information collected automatically
When you visit our website, certain information may be collected automatically through cookies and analytics technologies, including Google Analytics.
Information collected from third-party service providers
We may receive aggregated and anonymised statistical information from analytics providers to help us understand how visitors use our website and to improve our content and services.
We do not require users to create an account or provide personal information in order to browse this website.
Cookies and similar technologies
We use cookies and similar technologies to ensure the proper functioning of the website, analyse website traffic and improve user experience.
For more information about the cookies we use, please refer to our Cookie Policy.
Do Not Track requests
Our website does not currently respond to “Do Not Track” (DNT) signals sent by web browsers. Users can manage their cookie preferences through our cookie consent banner and browser settings.
Why do we collect information about you?
We use collected information for the following purposes:
- To maintain and improve the functionality of the website
- To analyse website traffic and usage trends
- To understand how visitors interact with our content
- To improve the user experience and website performance
How long do we retain your information?
Analytics and cookie-related data are retained only for as long as necessary for the purposes described in this Privacy Policy and in accordance with applicable legal requirements and the settings of our analytics providers.
Where possible, data is anonymised or aggregated and no longer associated with individual visitors.
Do we share your information?
We may share information with trusted third-party service providers that support the operation of our website and analytics services.
We may also disclose information where required by law, regulation, legal process or governmental request.
We do not sell personal information and we do not share personal information for commercial marketing purposes.
GDPR Disclosures
Cross-border data transfers
Some of our service providers may process data outside the European Economic Area (EEA). Where such transfers occur, appropriate safeguards are implemented in accordance with the General Data Protection Regulation (GDPR), including Standard Contractual Clauses approved by the European Commission where applicable.
Legal basis for processing
We process personal data on the following legal bases:
- Your consent, where required for analytics and non-essential cookies
- Our legitimate interest in maintaining, securing and improving the website
- Compliance with legal obligations where applicable
Your rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Request access to your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Request restriction of processing
- Object to processing in certain circumstances
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a competent supervisory authority
To exercise any of these rights, please contact us using the contact details provided below.
Consequences of refusing consent
You may refuse consent for non-essential cookies and analytics technologies. Refusing consent will not prevent access to the website, although some functionality or analytical features may be limited.
Children’s privacy
This website is not specifically directed at children and we do not knowingly collect personal data from children.
Security of your personal information
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure and we cannot guarantee absolute security.
Links to third-party websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies before providing any personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technologies or our privacy practices.
Any updates will be published on this page together with the updated effective date.
Contact us
For any questions regarding this Privacy Policy or the processing of personal data, please contact:
Tourist board Dubrovačko-neretvanske county
Šipčine 2
20000 Dubrovnik
Croatia
Email: info@visitdubrovnik.hr
Phone: +385 (0) 20 324 999